About:
WebFusion is part of Pipex Communications UK Ltd, the specialist web hosting arm of Tier 1 ISP, Pipex. Pipex Communications UK Ltd was created following the 2004 acquisition of leading hosting company Host Europe by Pipex. Pipex specialises in a range of internet services services including internet access, security services and voice services and is the chosen provider for most of the Times' Top 100 UK Companies.
The first few months with this company were excellent, but the last three months have been horrendous, with a small irritating problem being allowed to develop into three days worth of down time. Five weeks later, after contacting them 3-4 times a week via phone (their emailing system can't accept emails from me), racking up over ten hours of time on the phone, and the problem is still there.On three separate occasions, Support Staff have informed me that 2nd tier support are working on the problems, and twice their staff have accessed my site and experienced the problems first hand, but they are no closer to fixing anything.Seriously disappointing, I'll be looking for a more suitable solution elsewhere.
This review is the subjective opinion of a Host Finder member and not of Host Finder staff or its representatives.
