About:
Founded in 1997, Easyspace was one of the first domain and web hosting companies in the UK and we pride ourselves on being easy to do business with.
Day 0: Ordered dedicated server with promise of 24hour turn around.Day 1: Nice Scottish lady calls to upsell me on my package, and assures me that the server will be ready today as expeced.Day 3: Send email quoting order references, trying to find out where my server is - no replyDay 4: Phone company to check on server - confused scottish guy assures me it's being done and promises to phone back - he doesntDay 5: Phone again and email - different Scottish guy assures me he'll phone back - he doesntDay 6: 2 call backs promised - none returned.Day 8: Phone and cancelled server. Sent email confirmation as requested, was assured Visa will be credited. (found out later - no credit)Day 35: Phone call from Easyspace - can they use my credit card to take the next payment. I explain the situation, they apologise and assure me initial fee would be creditied if not done already.Day 40: Shitty phone call about my outstanding account. Refuse to credit the inital fee. Said was going to charge my card again regardless, and I need to send emails to cancel - no refunds. He explained in a very patronising voice that easyspace have a policy of no refunds - and I'd have to just deal with it.I have never ever ever had a situation as bad as this in my 42 year existence.
It has become my personal mission in life to get those debits back from Visa. It seems ludicrous to me that I need to come down hard on Visa when Ive clearly been completely abused by Easyspace.Ive now got a server from 1and1 and they're brilliant
This review is the subjective opinion of a Host Finder member and not of Host Finder staff or its representatives.
Pros:
One nice person in the complaints department
Cons:
No "customer service". Unbelievably cheeky staff; no support when processing claim.
I'm sure their service is usually much better: It must be.I usually went with another company but I thought try Easyspace for comparison.
I registered a domain name and signed up for some hosting online and waited.....
As they seamed to be taking quite some time I called them. As I was in the phone que I tried registering the name with my old provider (really just to see what would happen). Low and behold I successfully registered the name and within 10 mins recieved a confirmation email.
I told the adviser about this and asked if I could cancel my account.
"Your payment details are in the accounts department and I can't access them" he said. "If you'd like to cancel you'll need to send us a letter". That was that.Next I discovered that Easyspace had taken payment for registering the domain name even though they couldn't have. I called and spoke to an abrasive woman who, after only about a minute, hung up. I called back and luckily spoke to the same woman who this time put me through to the complaints department very promptly!The man I spoke to in Complaints was very nice and took the details I gave him. He said "Send us a letter".I did.
No response.
I called. "Send us letter", they said.
I wrote.
I then got an auto reply saying my complaint (the letter) had been noted which said "..we aim to respond to you with a resolution within 21 working days. Yours sincerely Customer Escalations"
They didn't.
I presumed the matter dead.
After a while I thought I'd call them to see what stage my claim was at. "Could you put me through to Customer Escalations please?"
"We don't have a Customer Escalations", came the quick reply.
We discussed my problem and he said that "Customer Escalations dealt with it" (I'm not joking), they were not going to refund any of the payment and my account was closed.
His advice was "You can send letter after letter if you like" but they were not going to pay out.I gave up.
This review is the subjective opinion of a Host Finder member and not of Host Finder staff or its representatives.
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