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Reviewed: Netcetera
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Submitted to yellow page: Dedicated Servers

(Review ID: 43)
7 of 10 people found the following review helpful:
 
Find another web host, unreliable and poor support., February 5, 2008
Reviewer: Trinity from UK
    
Overall  
1.00/51.00/51.00/51.00/5
 (1)


Pros: Cheap
Cons: Unreliable service, rude, sarcastic and arrogant support staff

Our site is up and down like a yo-yo and the support staff do not give a damn. At best their response is lethargic, at worst it's appalling. If you raise a ticket, they deny there is a problem, even if you provide proof. You receive one line answers that can be rude, dismissive and sarcastic in tone. After nearly a year of complaining I eventually got my site moved to a server that did not take 60 seconds to respond. Hoewever this new server goes down for 6-8 hours at a time. The support team are not pro-active, they wait for the customer to complain before they fix a problem. Even when they fix a fault, they close the ticket, stating no fault could be found. In short, avoid this company like the plague.

This review is the subjective opinion of a Host Finder member and not of Host Finder staff or its representatives.
 
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