Pros:
Cheap prices
Cons:
Technical support teams are arrogant, unprofessional, technically inept.
Unfortunately what started as a very good experience now has turned into a nightmare.
Price wise their service is very cheap, but their customer support is deplorable and almost non-existence. Their technical support teams are arrogant, unprofessional, technically inept and need to be lead and coaxed at all times.
A portion of our website is the Daily News Section (http://www.cais-soas.com/NewsUpdate.htm), which requires to be updated every few hours, or at least once a day, and though it is still visible over the internet but we haven't been able to update it since April 25, 2008.
Apparently we cannot publish our website, since the FrontPage Extension has been removed and they cannot reinstall it back for unknown reason! It’s now May 6th. Logging the problem with the ticket based support system, we are now into 20+ tickets and the job has been escalated first to senior engineers and now to level 2 (whatever that means)!
It seems they use a template to deal with their customer’s queries, i.e. “cut and paste”. As I have received three messages exactly the same format “This issue has now been escalated to a senior engineer. We hope to have the issue resolved within 24 to 48 hours.”
And till now so many 24 and 48 hours have gone by and no result. AVOID at any cost!
This review is the subjective opinion of a Host Finder member and not of Host Finder staff or its representatives.
